It is the policy of the Executive Branch of State government that entities receiving direct appropriations in the State's annual Budget Bill follow the following policy:

1.  No agency, as defined above, shall install or pay for a 1-800 (Toll Free) line without the approval of the Secretary of the Department of Administrative Services.

2.  The Secretary of the Department of Administrative Services shall approve the installation and/or payment of "1-800" lines for the public's use only under the following circumstances:

       (a) The line will have an extremely high volume of calls and will be appropriately advertised,

       (b) The line must be answered outside the Monday through Friday 7:30 am-6:00 pm normal working hours of Helpline and will be appropriately advertised;

       (c) The line will be primarily an emergency/crisis hotline and will be appropriately advertised;

       (d) The line services primarily out-of-State or out-of-country callers and will be appropriately advertised; and / or

       (e) The line is required by the Del Code and/or Federal regulations or laws that cannot be replaced, legally, with the Helpline.

3.  The Secretary of the Department of Administrative Services shall approve installation and/or payment of "1-800" lines for non-public use only under the following circumstances:

       (a) The agency requesting the line can demonstrate that the use of a phone credit card cannot be used as a suitable replacement for the "1-800" line; and/or

       (b) The line will be primarily an emergency, crisis hotline for which a phone credit card cannot be used as a suitable replacement.

Page currently property of State of Delaware, Department of Technology and Information, Communications Services.

[ Revised: 1 June 2004. ]